We receive many calls involving the safety eyes preventing the garage door from closing due to the safety eyes malfunctioning or simply being out of alignment. If your garage door opens fine, but will not close using the wall console, then this could be a safety eye issue. If the opener light flashes and/or the motor makes a clicking sound, this is a warning that you have a safety eye issue. You can begin by looking at the safety eyes themselves. You should see a steady light on both of the safety eyes. If one of the lights is flashing then you may just need to simply align the eyes properly. This is done by physically moving/adjusting the safety eyes until you have both safety eyes with a solid light showing.
If both safety eyes are showing a solid light, then you may have malfunctioning safety eyes.
A simple test is to press and hold the wall console to close the door. If the garage door closes while holding the wall console button, then you probably have a safety eye issue.